Accessibility Standards

Accessibility For Ontarians With Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), sets a goal of an accessible Ontario by 2025.  Ontario has introduced new Accessibility Standards for Customer Service (The Standard), the first accessibility standard created under the authority of the AODA.  Tandia strives to ensure that key principles of independence, dignity, integration and equality of opportunity are reflected and valued in our business and working environment. 

Tandia is committed to providing people with disabilities the same opportunity of access to our services in the same location and in a similar way as these services are available to all we serve.  To ensure support for and compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and relevant regulations, Tandia makes reasonable efforts to ensure that it provides accessible member service to people with various kinds of disabilities and respects the core principles of independence, dignity, integration and equal opportunity.

Get in touch

For more information or to request a document in alternative format, please contact the Member Ombudsman:

Phone: 1.800.598.2891(press 4 and ask for the Member Ombudsman)
Email: ombudsman@tandia.com
Mail: Member Ombudsman, Tandia Financial Credit Union, 75 James St South, Hamilton ON L8P 2Y9
 

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