New Online Banking

A warm welcome to MemberOne Branch members!

The connection activities are now complete and you can now login to online banking.

Please note that your initial experience will be like logging in for the first time:

To get started, you will need to use both your branch name (MemberOne - you will see it listed in a drop-down list of alll Tandia branches) and your member number. Your private access code (PAC) remains the same.

Get ready for a new online banking experience

Once you are fully logged in, you will be able to experience our recently enhanced Online Banking with Personal Financial Management. This new online banking experience allows you to bring all your accounts and financial information into one place and offers new budgeting and spending analysis tools to help you stay on top of your finances. You will be able to:

  • see your transactions automatically categorized and graphically displayed
  • create and manage budgets based on your spending habits
  • see all your accounts in one place by linking accounts you hold at other financial institutions.
You can enjoy the same experience by downloading Tandia™ Mobile available at voth the App Store and the Google Play Store.

Frequently Asked Questions

We’ve anticipated the most common questions you may have about the new online banking experience and listed the answers below. Alternatively for assistance, please call the Member Solutions Centre (1.800.598.2891) during regular business hours or Contact Us.

1. What has changed? Expand/Collapse

Our updated Online Banking with Personal Financial Management brings all your accounts and financial information into one place and offers new budgeting and spending tools to help you stay on top of your finances.  With Tandia’s online banking financial management tools you can:

  • See your transactions automatically categorized and graphically displayed in the account summary page
  • Change and/or exclude transaction categorizations from their spending analysis
  • Create and manage budgets based on your spending habits
  • See all your accounts in one place by linking accounts you hold at other financial institutions
  • Add assets and liabilities (e.g. car, home and other significant valuables) so you can see a more complete picture of your finances
  • Create account groups so that transaction history and spending analysis for related accounts can be viewed together
  • View your spending and budgets using mobile web and mobile app

2. Is my banking and personal information safe? Expand/Collapse

Keeping your financial information safe and secure is very important to us. Our online services offer you the best security currently available in a commercial environment so that your personal and financial information is protected. For more information, please review our online security guarantee.

3. Is there any cost for this service? Expand/Collapse

No. This is a free service to help you track your spending and feel more confident about the financial decisions you make.

4. Are my past transactions already categorized? Expand/Collapse

Yes. We’ve automatically categorized your past five months of transactions, and created a default budget based on those transactions, so you can start tracking your spending right away. You can also change the names of those categories and create sub-categories to suit your needs.

5. How is this different from Expand/Collapse is not a financial institution. It is a third party software provider that acts as an aggregator of customers’ banking information. It does not allow users in Canada to perform any online banking activities, such as pay bills or transfer money. Our online banking platform offers easy-to-use tools to help you see your full financial picture, all within a banking website you know and trust.

6. What if I don’t want to use the features? Expand/Collapse

You can minimize the view of the budget and spending features, which makes the format look similar to what you have used in the past. When you use the same device to log in to your online banking, your preference of hiding the interface will be remembered.

7. Will I be able to link my banking information from accounts in another country? Expand/Collapse

You can link your accounts from other participating financial institutions across Canada or the United States.

8. Are the budgeting and spending tools included in mobile platforms? Expand/Collapse

Yes. Our Mobile Web and Mobile App includes the ability to view (not manage) spending, budgets and categories for accounts held with us and through other financial institutions.

9. Why should I use your financial management tools? Expand/Collapse

There are a few great reasons why you will want to use our financial management tools:

  •  Your every financial transaction is in a place you already trust
  • Create budgets you can track and change as life happens
  • See your expenses by categories that make sense to you
  • Get the big picture of how you spend, save and live
  • Check your mobile device when you are on the go

10. Will staff be able to see my banking information at other financial institutions? Expand/Collapse

No. Your privacy is our priority. Please see our online privacy & security policy to learn more about how we keep your information safe.

11. Can I link my investment portfolios and credit cards? Expand/Collapse

Yes. Note that for each account you link, you will be asked to consent before the link can be created.

12. I already linked my credit card, but now I am receiving an ‘Account Error’ message indicating ‘Re-Verification Required’. Is this going to happen every time I log in? Expand/Collapse

When linking to an external account, you may have been prompted for only some and not all of the security questions related to that account, so the first few times you log in you may see this error. Once you update your credentials as requested and all of your security questions have been cycled through, this should not happen again. This will also occur when you change the password for your external account; an error message will appear and you will be prompted to re-verify.

13. Previously when reviewing Account Activity, in addition to my balance I could also view my limit, available funds and current rate under ‘more details’. These additional details do not show under ‘Account Details’ - where can I find them? Expand/Collapse

We are currently working to resolve this issue as quickly as possible to ensure that your limit, available funds and current rate are displayed in online banking.  In the meantime, we ask that you review your latest eStatement to reference this information. You may also contact our Member Solutions Centre at any time for this information.

14. Can I link other Tandia accounts under a different Tandia membership number so I can see all of my Tandia accounts at a glance? Expand/Collapse

This feature is currently not available. Alternatively, you can add assets and liabililities held under separate memberships in the Assets and Liabilities section at the bottom of the Account Summary page.

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