Mobile Text Banking

Don't have a smart phone? We have a text-message Mobile Banking solution for you too! With a text plan for your mobile plan, you can:

  • View your account balance(s)
  • View your recent transaction history
  • Add, remove or edit a cell phone
  • Add, remove or edit the accounts you view through Mobile Banking

To get started, simply login to Online Banking, click on the Member Services tab and then select Mobile Banking from the menu. It'll only take a few minutes.

Mobile Text Banking FAQ

1. What is Mobile Text banking? Expand/Collapse

Mobile Text Banking is the ability to do your banking on the fly using a mobile feature phone. Whether you’re shopping at the mall, hanging out at a friend’s place, or eating at your favorite restaurant, with Mobile Text Banking you have access to balances and transaction history right at your fingertips. Just register your phone first through Online Banking and you can start Mobile Text Banking today!

2. Will Mobile Text Banking work on my basic phone? Expand/Collapse

It will work on most feature phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier (e.g. TELUS, Rogers) for details on fees, accessibility, and delivery time.

3. What can I do using Mobile Text Banking? Expand/Collapse

You can see the account balance and recent transaction history of any account you set up. Just register your cell phone through Online Banking and you’ll be set to go.

4. What does it cost to use Mobile Banking? Expand/Collapse

There is no cost to use Mobile Banking. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.

5. I want to sign up now. How do I get started? Expand/Collapse

Getting started is easy. Registering is simple if you have a cell phone that supports text messaging and online banking access to your account(s) with Tandia:

1. Log in to Online Banking (click on the Member Services tab at the top and then select Mobile Banking from the menu)
2. Register your cell phone.
3. Select your accounts and confirm your Passcode.

Don’t have access to Online Banking? Just visit your branch or call our Member Solutions Centre  1.800.598.2891 for assistance.

6. Is my personal information as secure in Mobile Banking as Online Banking? Expand/Collapse

Yes, your personal information is as secure in Mobile Banking as Online Banking.

7. What if I misplace my mobile phone or if it is lost or stolen? Expand/Collapse

If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can disable Mobile Banking by visiting the Preferences page in Online Banking. Once you locate your phone, simply go online and enable the feature again.

If you have lost your mobile phone or if it was stolen, please follow your mobile carrier’s recommended procedures for this scenario and contact your mobile carrier immediately. You can delete your phone completely from Mobile Banking by visiting the Preferences page within Online Banking.

8. Will Mobile Text Banking work outside of Canada? Expand/Collapse

This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Banking to work.

9. I have never used text messaging on my mobile phone before. How do I send a text message? Expand/Collapse

Please refer to you owner’s manual for your mobile phone on how to send a text message or contact your carrier for assistance.

10. I have changed carriers and/or have changed phone numbers. Will Mobile Banking work? Expand/Collapse

As a security precaution, Mobile Banking is set to Disabled status. Please send a text keyword command and you will receive instructions that will guide you on how to enable your cell phone.

11. I have changed my password in Online Banking. Do I have to change anything in Mobile Banking? Expand/Collapse

You will have to login to Mobile Banking after you’ve changed your password so that the two systems can synchronize your passwords. You don’t have to change anything -- just login and log back out. One simple step!

Questions?

Contact our Member Solutions Centre at 1.800.598.2891 during regular business hours, or Contact Us using the form below.

 

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