Business Banking
We Are Here For Our Business Members. For information on the The Canada Emergency Business Account (CEBA) or to apply click here
Tandia is taking proactive steps to ensure the health and safety of our members and employees, while continuing to provide support and essential financial services to our members.Rest assured that we can accomplish both and have several options to continue serving your financial needs.
We Are Here For Our Business Members. For information on the The Canada Emergency Business Account (CEBA) or to apply click here
Take advantage of these everyday banking options from the comfort of home.
View your accounts and spending, pay bills, transfer funds using Interac e-Transfer & more.
Tandia's Mobile app including cheque image deposit available for download at the App Store or Play Store
1.800.598.2891,
Monday through Saturday
Including drive-thru locations for cash needs on THE EXCHANGE Network® – one of Canada’s largest ATM networks.
Friday December 11, 2020
As the Holidays approach, here at Tandia, we remain diligent with our proactive pandemic measures and protocols for the personal and financial health and safety of our members, employees and communities.
Monday November 23, 2020
We hope you and your loved ones are doing well as the Holiday Season approaches. Here at Tandia, we remain diligent with our proactive pandemic measures and protocols for the personal and financial health and safety of our members, employees and communities.
Wednesday September 30, 2020
Tandia continues with our ongoing vigilance and proactive measures to ensure the personal and financial health and safety of our members, employees and communities in a socially responsible way.
Tuesday September 1, 2020
The progress that Ontario has maintained over the summer months in our battle to keep COVID-19 at bay has been remarkable. However, while the risk remains, we cannot let our guard down. Tandia continues with our ongoing vigilance and proactive measures to ensure the personal and financial health and safety of our members, employees and communities.
Update - Tuesday June 30, 2020
The progress that Ontario is making in our battle to keep COVID-19 at bay and under control in recent weeks has been encouraging. As more and more businesses open up and restrictions begin to loosen on social gatherings, it’s timely to share Tandia’s latest news and plans over the coming weeks.
Update – Thusday May 7, 2020
Update – Tuesday April 21, 2020
As the COVID-19 pandemic continues to unfold, Tandia has been implementing proactive measures to help ensure both the personal and financial health and safety of our members, employees and communities, while continuing to provide essential financial services in a socially responsible way. Today’s update focuses on our Business members.
Update - Tuesday April 14, 2020
Over the past month we have seen tremendous volatility in global stock markets as fears of COVID-19 have risen. While the headlines have been dramatic, we would like to reassure you about your investment plan with Tandia.
Update - Wednesday April 1, 2020
As the COVID-19 pandemic has unfolded, Tandia has responded with proactive measures to help ensure the health and safety of our members, employees and communities, while continuing to provide essential financial services in a socially responsible way.
Update - Monday March 30, 2020
I would like to extend my gratitude to our members for your patience and understanding during these unprecedented recent days as we’ve adapted our business model to continue serving you as safely as possible. As the COVID-19 pandemic has unfolded, Tandia has responded with proactive measures to help ensure the health and safety of our members, employees and communities, while continuing to provide essential financial services in a socially responsible way.
Update – Wednesday March 25, 2020
As the COVID-19 pandemic unfolds and new information becomes available, Tandia continues to take proactive measures to help ensure the health and safety of our members, employees and communities, while continuing to provide essential financial services in a socially responsible way. We have two new specific initiatives to share with you.
Our latest initiative to continue serving your financial needs while promoting greater social distancing is modifying our branch hours of service. Starting on Thursday March 26 and until further notice, branches will be open 10 am to 3 pm from Monday through Friday, and for branches with Saturday hours, 10 am to 1 pm. Our Member Solutions Centre’s telephone hours (Monday through Saturday – 1.800.598.2891) will remain unchanged as follows: Monday through Wednesday and Friday, 9 am to 5 pm, Thursday 9 am to 6 pm and Saturday 9 am to 3 pm.
We believe this action will help further protect our members and employees, by encouraging members to choose from our remote banking options (including telephone service) from the safety of home over a branch visit. This is will also further protect our employees with minimal branch traffic and the need to maintain social distance.
Another action we are taking will also better facilitate social distancing for our members and employees. To further minimize in-branch visits for everyday banking transactions, we are temporarily suspending cash services in our branches starting on Thursday March 26.
What this means is that members will need to take advantage of our self-serve ATMs, online/mobile banking options or telephone-assisted transactions. We recommend (and retailers will appreciate) an increased use of electronic methods of payment over potentially unhygienic cash, like debit or credit cards and mobile payment options including Apple Pay and Samsung Pay.
Rest assured that if you are in good health and absolutely cannot avoid coming into a branch, we will be there to serve you, politely maintaining social distance protocols.
Our branch employees will continue to work their regular hours. They will focus their time on serving members over the phone as much as possible and will also be reaching out to members by telephone to ensure essential service needs are being met and if we can assist with our financial relief options at this extraordinary time.
We are sad to say that we must also temporarily suspend our regular month-end Member Appreciation Day at our branches. We are delighted that many members look forward to this every month and we look forward to the time we can resume – we’ll be sure to have some extra-special treats to celebrate.
You will continue to hear regularly from us by direct email, through updates posted on our website and our social media pages. If you have not yet received an email from us, please update your personal information through online banking or contact our Member Solutions Centre to be added to our email list (you can unsubscribe at any time).
Every day, our Executive Leadership Team evaluates circumstances as they evolve in order to manage them effectively. We will continue to do so for the foreseeable future. We are extremely proud of our employees who have pivoted and problem-solved on such short notice.
Every decision has been made without compromising on our service commitment to the members of Tandia while continuing to execute our business. As a result, Tandia continues to be a strong and stable organization.
Update - March 18, 2020
As the COVID-19 situation continues to evolve and new information becomes available, Tandia continues to take proactive steps to ensure the health and safety of our members and employees, while providing support and essential financial services to our members. Rest assured that we can accomplish both and have several options to continue serving your financial needs.
Update - March 16, 2020
Tandia continues to closely monitor COVID-19 developments from government and public health sources. Ensuring the health and safety of our members, employees, suppliers and communities while ensuring our ability to serve our members’ essential financial needs remains our top priority.
Given the unprecedented and pro-active actions being undertaken to slow down the spread of COVID-19, Tandia is prepared to do its part and adapt to any government-recommended changes or actions while continuing to serve our members. Social distancing is a recent recommendation and we are beginning to transition our service delivery in this direction.
All Tandia branch locations, our Member Solutions Centre and ATMs remain open to serve members as usual and with continued hygiene vigilance. However, we are now recommending that members take advantage of 24/7 online banking and our mobile app for your day-to-day banking, like paying bills, depositing cheques or sending money. Our Member Solutions Centre is also prepared to assist you with transactions over the phone during regular business hours. For your cash needs, you may consider requesting cash back during your grocery store visits. For more complex transactions, we encourage you to consider booking a telephone appointment with a Member Service Advisor at your branch. Please also consider that if you have recently been out of the country and feel the need to visit your branch, call us first as we may be able to assist you via telephone.
Consider this handy list of remote service options available including:
For more information on any of these options, please visit our website or call the Member Solutions Centre.
Understandably, some members may be financially affected as a result of COVID-19 and we are prepared to offer assistance. Please feel free to contact your branch or our Member Solutions Centre at 1.800.598.2891 at your earliest convenience and we will compassionately review your situation with you.
As each day passes, new information about COVID-19 becomes available with recommendations on how to contain its spread and Tandia is prepared to adapt. Members are encouraged to check our tandia.com website regularly for updates (with current communications being posted at the top of the site, so its easily accessible), as well as our social media pages on Facebook, Instagram, Twitter and LinkedIn.
We are confident the actions we have taken so far and additional actions we may need to take in the coming days are responsible and in the best interests of our members, employees, suppliers and communities. We are at the ready to assist you with any questions or concerns.
Richard Davies,
President & CEO
Update March 12, 2020
We are closely monitoring COVID-19 developments to ensure the health and safety of our members and employees while ensuring our ability to serve our members’ essential financial needs remains a top priority in this pandemic situation.
We are closely monitoring COVID-19 developments to ensure the health and safety of our members and employees while ensuring our ability to serve our members’ essential financial needs remains a top priority in this pandemic situation.
Given the increasing concerns about the continuing spread of the virus, we want to provide an update on the actions Tandia is taking in the best interests of our members and employees.
Tandia is currently serving members as usual at all branch locations, but with added hygiene vigilance. Rest assured we are taking appropriate precautions to ensure our work environment is cleaned and disinfected on a nightly basis. All members and employees have ready access to disinfectant wipes and hand sanitizer.
Tandia has a plan in place that will allow for essential services and operations to continue in the event we have to close any Tandia locations. As this situation continues to unfold, it provides an opportunity for all of us to review remote service options available should the need arise:
If you would like more information on any of these options, please visit our website or call the Member Solutions Centre.
Once again, please rest assured that we have taken steps to review our Pandemic Plan that resides within our Business Continuity Plan and have a Tandia-wide contingency plan in place. This is a rapidly evolving situation and we will continue to communicate with our members and employees in a timely fashion.
In terms of prevention, we encourage everyone to follow the recommended best practices provided by the Government of Canada on the Canada.ca website.
Richard Davies,
President & CEO
Our priority is the safety and wellbeing of our employees and our members. We continue to closely monitor government and public health updates and recommendations. Our branches and offices have incorporated added precautionary measures including increased hygiene vigilance. We have implemented a work-from-home approach for employees who do not directly serve members. We are encouraging social-distancing where possible, and for members to take advantage of service options from the comfort of their homes – online banking, our mobile app, telephone appointments and our Member Solutions Centre for telephone service.
We have increased the frequency and intensity of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to improve as we need to. In addition, employees at branch locations will ensure that surfaces and high traffic areas are cleaned throughout the day with alcohol-based sanitizer at the ready wherever possible.
Tandia remains committed to supporting you through all channels. As always, the Tandia Mobile app and online banking are safe, easy and available 24/7. You can:
You can also make a telephone appointment at your branch or call our Member Solutions Centre at 1.800.598.2891. Given the current situation, we may experience a high volume of calls from time to time and the hold time may be longer than usual. We thank you for your understanding and patience.
We will continue to offer our best advice to help you navigate through the uncertainties. Speak to a Member Solutions Advisor at your branch or your Investment Advisor as soon as possible to help you to feel more at ease.
Tandia has a Financial Relief program in place designed to provide assistance and peace of mind to members impacted by the economic consequences of COVID-19 that includes mortgage payment postponements up to 6 months, on a case by case basis. Contact your branch or our Member Solutions Centre for more details.
Yes. Your money is safe and Tandia Financial Credit Union is secure. Our organization is strong and stable, and our dedicated management team is 100% focused and ready to adapt to the evolving situation. You are also assured that insurable deposits are covered by the Deposit Insurance Corporation of Ontario. Insurable non-registered Canadian dollar deposits are covered up to $250,000. Insurable deposits in registered accounts have unlimited coverage. For further information on deposit insurance, please visit DICO’s website at www.dico.com.
There are plenty of ways to bank with us. Our online, mobile, and ATM networks are available 24/7, and our Member Solutions Centre is open to assist you during regular hours from Monday through Saturday.
If you haven’t signed up for online or mobile banking yet, simply call the Member Solutions Centre at 1.800.598.2891 and a Member Solutions Associate will be happy to help you get started. We appreciate your patience, as we know that wait times may be longer than usual from time to time.
Make sure that you have a current email address listed in your contact information. From online banking:
Alternatively, you can contact us through our website and securely share your email address. Or simply call the Member Solutions Centre at 1.800.598.2891 and we’ll update your email address in our records.
We want to do everything we can to help. Tandia has a variety of solutions to meet your individual needs, including payment relief options. Please reach out to your branch directly or call our Member Solutions Centre at 1.800.598.2891 so we can review your unique situation with you and customize a solution.
The risk of scams and fraud is ever-present and fraudsters always take advantage of any opportunity, particularly when people are in a vulnerable state, like now. You can help protect yourself by being continuously mindful of phishing scams, protecting and limiting the sharing of your personal information, and taking protective measures online such as having an up-to-date operating system and anti-malware software. For more information on how to protect yourself, visit the The Canadian Anti-Fraud Centre website.
As each day passes, new information about COVID-19 becomes available with recommendations on how to contain its spread and Tandia is prepared to adapt. Members are encouraged to check our tandia.com website regularly for updates (with current communications being posted at the top of the site, so its easily accessible), as well as our social media pages on Facebook, Instagram, Twitter and LinkedIn.
Understandably, some members may be financially affected as a result of COVID-19 and we are prepared to offer assistance. Please feel free to contact your branch or our Member Solutions Centre at 1.800.598.2891 at your earliest convenience and we will compassionately review your situation with you.
We encourage you to get in
touch at any time, whether it’s with a question about our business or a comment
on how we might be able to better serve you. After all, at Tandia, your voice
is the most important one.
Deposit Insurance Reserve Fund
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1.800.598.2891 after hours please call 1.888.277.1043.
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