Reduced Branch Hours effective Thursday March 26
Our latest initiative to continue serving your financial needs while promoting greater social distancing is modifying our branch hours of service. Starting on Thursday March 26 and until further notice, branches will be open 10 am to 3 pm from Monday through Friday, and for branches with Saturday hours, 10 am to 1 pm. Our Member Solutions Centre’s telephone hours (Monday through Saturday – 1.800.598.2891) will remain unchanged as follows: Monday through Wednesday and Friday, 9 am to 5 pm, Thursday 9 am to 6 pm and Saturday 9 am to 3 pm.
We believe this action will help further protect our members and employees, by encouraging members to choose from our remote banking options (including telephone service) from the safety of home over a branch visit. This is will also further protect our employees with minimal branch traffic and the need to maintain social distance.
Suspension of In-branch Cash Services effective Thursday March 26
Another action we are taking will also better facilitate social distancing for our members and employees. To further minimize in-branch visits for everyday banking transactions, we are temporarily suspending cash services in our branches starting on Thursday March 26.
What this means is that members will need to take advantage of our self-serve ATMs, online/mobile banking options or telephone-assisted transactions. We recommend (and retailers will appreciate) an increased use of electronic methods of payment over potentially unhygienic cash, like debit or credit cards and mobile payment options including Apple Pay and Samsung Pay.
Rest assured that if you are in good health and absolutely cannot avoid coming into a branch, we will be there to serve you, politely maintaining social distance protocols.
Our branch employees will continue to work their regular hours. They will focus their time on serving members over the phone as much as possible and will also be reaching out to members by telephone to ensure essential service needs are being met and if we can assist with our financial relief options at this extraordinary time.
We are sad to say that we must also temporarily suspend our regular month-end Member Appreciation Day at our branches. We are delighted that many members look forward to this every month and we look forward to the time we can resume – we’ll be sure to have some extra-special treats to celebrate.
Our Ongoing Commitment and Our Thanks
You will continue to hear regularly from us by direct email, through updates posted on our website and our social media pages. If you have not yet received an email from us, please update your personal information through online banking or contact our Member Solutions Centre to be added to our email list (you can unsubscribe at any time).
Every day, our Executive Leadership Team evaluates circumstances as they evolve in order to manage them effectively. We will continue to do so for the foreseeable future. We are extremely proud of our employees who have pivoted and problem-solved on such short notice.
Every decision has been made without compromising on our service commitment to the members of Tandia while continuing to execute our business. As a result, Tandia continues to be a strong and stable organization.