Member Update
Wednesday September 30, 2020
Revised Branch Hours effective Monday October 5th
Early in the pandemic, we adjusted our operations to reduce the risk to members and employees. This included significantly reducing branch hours and limiting cash services. While we are not yet returning to our normal hours or full cash services, with our sanitation and safety protocols well-entrenched, we are ready to expand our branch hours further to accommodate many members who have returned to work including educational employees.
This includes re-opening our Stoney Creek, Burlington and Brantford branches on Saturdays from 10 am to 1pm. Please note, while we recently re-opened our Ancaster branch, our Hamilton James Street branch will remain closed in anticipation of the new downtown location at 280 Barton Street West opening later this fall.
We continue to respectfully request that branch visits to any location be limited to essential, services that cannot be conducted online or over the phone and that social distancing is practiced -- we have floor decals in place to help with this. In accordance with local bylaws, masks or face-coverings are required in all locations for the duration of your visit, including appointments. If you are feeling unwell, please call us for assistance rather than visiting a branch.
You can download a complete summary of revised branch hours for all locations below
Coming soon: a better mobile app experience
In 2019, Tandia upgraded the foundation for our website and digital banking services so that we can now offer you more. In July 2020 we launched our new desktop online banking platform that delivers a lighter, more agile and responsive experience. We are preparing to do the same for Tandia™ Mobile.
During this pandemic period, we recognize the importance of digital banking to our members. We anticipate a seamless launch of the new mobile app in the coming weeks. Visit our website for updates on the launch date and to see and learn more.
Mortgage offers not to be missed
COVID-19 seems to have had a minimal impact on the housing market, and that is great news. Even better news is our lowest 5-year fixed rates in history for new home purchases:
5 Year Closed High Ratio Fixed Rate Mortgage
2.50
5 Year Closed Fixed Rate Mortgage
Please select Livesite Rates Promo content at component.
Full details about these special rates are available on our website – learn more.
Tandia offers many safe and contactless options for applying for a mortgage including online and by telephone appointment and you can conveniently book your own appointment on our website. When it comes time to finalize the paperwork, Tandia offers eSign in most circumstances -- a secure and remote way for you to provide your signature via email from the safety of home.
Maybe you are not in the market for a new mortgage but know someone who is, or, you have a mortgage at another financial institution. We’ve got great news for you too!
- Tandia is offering members a $250 referral reward when you a refer a new member with a new mortgage (and the new member receives $500).
- We are also offering members a $500 cash bonus when you transfer-in an existing mortgage from another financial institution.
While our amazing rates are subject to change at any time, the reward/bonus offers are available only on mortgages that close before December 31, 2020. Give us a call for more details.
Our Ongoing Commitment and Our Thanks
Once again, thank you to our members for your patience, understanding and cooperation during this extraordinary time as we adapt our business to continue serving you as safely as possible.
Richard Davies,
President & CEO
We are here for you
Get in touch with us at any time, whether it’s a question about our services or a comment on how we can do things better. Your voice is number one at Tandia.
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1-800-598-2891 after hours please call 1-888-277-1043.
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