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General inquiries

If you have any questions regarding your account, our products, general concerns, a technical issue or if you wish to book an appointment, please call us.

Member Solutions Centre: 1-800-598-2891 (press 1)

General Fax: 905-648-2669

Messages left after regular business hours will be responded to on the next business day.

Lost or stolen card?

For credit cards

Collabria Card Holder Services

Canada and U.S. Tel: 1-855-341-4643

International Collect Tel: 1-647-252-9564


For debit cards

Member Solutions Centre

Tel. 1-800-598-2891

Mon. - Fri. 8:00 am to 5:00 pm

After hours 1-888-895-4897

You’re not just our customer, you’re a member and an owner 

​That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you. Our values prove it.


Respect, Integrity, Innovation

These values are the foundation of Tandia.
Giving back generously to our community to make a positive financial, social and environmental impact is an important part of what Tandia stands for.