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Do you have a comment or question?
We're here to listen and help. If you would like a response, we will get back to you within the next 24 business hours.
General inquiries
If you have any questions regarding your account, our products, general concerns, a technical issue or if you wish to book an appointment, please call us.
Member Solutions Centre: 1-800-598-2891 (press 1)
General Fax: 905-648-2669
Messages left after regular business hours will be responded to on the next business day.
Lost or stolen card?
For credit cards
Collabria Card Holder Services
Canada and U.S. Tel: 1-855-341-4643
International Collect Tel: 1-647-252-9564
Email: info@collabriacreditcards.ca
For debit cards
Member Solutions Centre
Tel. 1-800-598-2891
Mon. - Fri. 8:00 am to 5:00 pm
After hours 1-888-895-4897
You’re not just our customer, you’re a member and an owner
That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you. Our values prove it.
We are here for you
Get in touch with us at any time, whether it’s a question about our services or a comment on how we can do things better. Your voice is number one at Tandia.
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1-800-598-2891 after hours please call 1-888-277-1043.
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