As Unique as You
At Tandia, you’re not a number, you’re an individual and our neighbour from down the street. You are unique, and that matters to us. We understand that everyone is different, and we tailor solutions that are just right for you.
We’re Different Too...
Tandia Financial a Division of Alterna Savings is member-owned and community-focused. We believe that financial institutions should be more accountable to the people they serve; we believe that there is more than one way to measure success; and we believe that our profits should have a positive financial, social and environmental impact on the communities in which we live and work. Actions speak louder than words, and we work hard to demonstrate our commitment each and every day.
Our Core Values
The values that drive us at Tandia Financial are:
• Respect and care for our members, communities and each other • Follow through every time • Relentlessly pursue excellence • Learn as a team, win as a team • Do the right thing.
Our Vision
Tandia Financial is driven to lead the co-operative banking movement by delivering unparalleled products and services through a mutually rewarding relationship with our members and the communities we serve. Tandia’s purpose is to help our members find a path to realize their dreams. To do this: • We connect • We listen • We act.
Our Name
‘Tandia’ is rooted in two meaningful words, ‘tandem’, meaning ‘together’ and ‘dia’, the Spanish word for ‘day’. It uniquely captures our promise to work alongside members each and every day to help build financially healthy futures.
A Little History Lesson...
Tandia Financial has a long history of exceptional member service and community involvement. Tandia was formed in 2014 through the merger of Teachers Credit Union, established in 1940, and Prosperity ONE Credit Union, established in 1957.
On December 31, 2025, Tandia Financial joined and merged with the Alterna Savings family. Today, Tandia Financial operates as a division of Alterna Savings, while continuing to serve members under the Tandia name and build on its strong local roots.
Tandia Financial has eight branches located throughout the Greater Hamilton, Brant and Halton regions, including Acton, Ancaster, Brantford, Burlington, Georgetown, Downtown Hamilton, Milton and Stoney Creek. Tandia also offers MemberOne, its virtual branch, providing convenient access to financial services and support for members.
Tandia offers a wide range of financial products and services for individuals, businesses and organizations, including everyday banking, mortgages, personal loans, lines of credit, credit cards, investments, RRSPs, TFSAs, financial planning and wealth management.
As a member-owned credit union, Tandia is committed to providing personalized service and solutions tailored to each member’s unique financial needs. Its approach is rooted in a hospitality-driven banking culture, where members are treated as people not just customers.
Tandia is also deeply committed to the communities it serves. Through donations, sponsorships, grants and employee volunteerism, Tandia supports local organizations and initiatives, with a particular focus on areas such as financial literacy, education, youth and community well-being.
From its roots in the education community to its future as part of Alterna Savings, Tandia continues to build on more than 85 years of history, community connections and member-focused service.
Our Team
Our employees are a proud, caring and professional team, guided by our Board of Directors and supported by a dedicated management team who maintain the same high ideals as our founding members – delivering unparalleled products and services. We never forget that you are our reason for being in business. Your success is our success.
Board of Directors
Tandia Financial is a division of Alterna Savings and Credit Union Limited. More information on the Board of Directors can be found at the following link: Alterna Savings Board of Directors
Member Solutions Centre: 1-800-598-2891
Management Team
Rob Paterson,
President & CEO: Rob@alterna.ca
Kathy Clark,
Chief Operating Officer, Tandia Financial: Ext. 1120
Barbara Duffield,
Senior Vice President, Finance & Administration: Ext. 1500
Joe Agro,
Vice President, Information Technology: Ext. 1129
Juliette Jackson,
Vice President, Risk & Compliance: Ext. 1531
Rachel Osborne,
Vice President, Marketing & Communications: Ext. 1172
Russ MacKay
Associate Vice President, Wealth: Ext. 1155
Brenda Henderson,
Regional Director, West: Ext. 1152
Jay Rodriguez,
Regional Director, East: Ext. 1502
Logan Horncastle,
Director, Retail Operations and Member Solutions: Ext. 1158
Paul Pugliese,
Director, Information Technology: Ext. 1123
Applying for membership online is easy.
To apply all you need is:
- Personal information: SIN, employment information, contact information
- Existing bank account information and an image of a void cheque
- ID for verification
If you don't have time to complete your application today, you can save and return to it later. If you need assistance at any time, please call our Member Solutions Centre at 1-800-598-2891.
Frequently Asked Questions
Is Tandia Financial a credit union?
Tandia Financial is a division of Alterna Savings and Credit Union Limited. Unlike a traditional shareholder-owned bank, a credit union is owned by its members. At Tandia Financial, members have ownership rights and can participate in the democratic governance of the organization.
Is my money safe with Tandia Financial?
Yes. Eligible deposits at Tandia Financial, a division of Alterna Savings, are insured through the Financial Services Regulatory Authority of Ontario (FSRA). Eligible non-registered deposits are insured up to $250,000, while eligible deposits held in registered accounts have unlimited coverage, subject to applicable requirements.
What happened when Tandia Financial and Alterna Savings merged?
Tandia Financial and Alterna Savings completed their merger on December 31, 2025. Tandia Financial now operates as a division of Alterna Savings while continuing to serve members under the Tandia name. The combination brings together two complementary credit unions and expands opportunities for members while allowing Tandia to maintain its strong local presence and community connections in Southern Ontario.
Who can become a member of Tandia Financial?
People, businesses and organizations that meet Tandia Financial’s membership eligibility requirements can apply to become members. Tandia offers membership for personal, business and community organization banking needs. Becoming a member means becoming an owner of the credit union and gaining access to Tandia’s financial products and services.
Why is banking local important to the community?
Banking local is important because it helps strengthen connections between financial institutions, members, businesses and the communities they serve. A local financial institution understands the people and businesses in its communities and can play an active role in supporting local economic growth.
How does Tandia Financial support local communities?
Tandia Financial supports local communities through donations, sponsorships, grants and employee volunteerism. Its community involvement includes supporting financial literacy, education, youth initiatives and community well-being. Tandia also provides specialized financial solutions for community organizations, schools, charities, and other non-profit groups.
We Invest in You
At Tandia there is nothing we are more proud of than our commitment to giving back generously to our community. From grants to fundraising and volunteering we are there for you.
We are Here for Education
Investing in each other always pays off. From our Strive for Success Program, Scholarship Programs, to Financial Literacy, we aim to make a positive impact.
Understanding Your Finances
Money Mindset is a collection of easy to understand articles and resources where we delve into the world of finance and empower individuals to gain a better understanding of their money.
You’re not just our customer, you are a member and an owner
That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you. Our values prove it.
We are here for you
Get in touch with us at any time, whether it’s a question about our services or a comment on how we can do things better. Your voice is number one at Tandia.
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1-800-598-2891 after hours please call 1-888-277-1043.
© 2026 Tandia Financial a Division of Alterna Savings and Credit Union Limited.