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Our door is always open.

We encourage you to get in touch with us at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. At Tandia, your voice is the most important one and we'd love to meet or hear from you.

Tandia in person

In Person

Choose from any of our branches
Tandia by phone

By Phone

We will call you at a time you choose
Tandia by video

By Video

We send you a link


Do you have a comment or question?

​We're here to listen and help. If you would like a response, we will get back to you within the next 24 business hours.

General inquiries

If you have any questions regarding your account, our products, general concerns, a technical issue or if you wish to book an appointment, please call us.

Member Solutions Centre: 1-800-598-2891 (press 1)

General Fax: 905-648-2669

Messages left after regular business hours will be responded to on the next business day.

Lost or stolen card?

For credit cards

Collabria Card Holder Services

Canada and U.S. Tel: 1-855-341-4643

International Collect Tel: 1-647-252-9564


For debit cards

Member Solutions Centre

Tel. 1-800-598-2891

Mon. - Fri. 8:00 am to 5:00 pm

After hours 1-888-895-4897

Our mailing addresses

Corporate Head Office

3455 North Service Road Unit 100 
Burlington, ON
L7N 3G2

Tel: 1-800-598-2891

Administration Centre

1295 Cormorant Rd
Ancaster Ontario
L9G 4V5

Tel: 1-800-598-2891

Tandia Solutions

Resolving a Complaint

Tandia is committed to resolving member problems, disputes or complaints fairly and professionally.

Learn More


Tandia Mobile Banking

Tandia Mobile App

Take Tandia with you everywhere you go with our light, agile and newly updated mobile app. The new Tandia™ Mobile app takes mobile banking to the next level of fast, spacious and easy navigation on your smaller-screen devices. Whenever or wherever, you can.

You’re not just our customer, you are a member and an owner 

​That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you. Our values prove it.


Respect, Integrity, Innovation

These values are the foundation of Tandia.
Giving back generously to our community to make a positive financial, social and environmental impact is an important part of what Tandia stands for.