Contact Us
Tandia is here to help.
Our door is always open.
We encourage you to get in touch with us at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. At Tandia, your voice is the most important one and we'd love to meet or hear from you.
In Person
Choose from any of our branches
By Phone
We will call you at a time you choose
By Video
We send you a link
Do you have a comment or question?
We're here to listen and help. If you would like a response, we will get back to you within the next 24 business hours.
General inquiries
If you have any questions regarding your account, our products, general concerns, a technical issue or if you wish to book an appointment, please call us.
Member Solutions Centre: 1-800-598-2891 (press 1)
General Fax: 905-648-2669
Messages left after regular business hours will be responded to on the next business day.
Lost or stolen card?
For credit cards
Collabria Card Holder Services
Canada and U.S. Tel: 1-855-341-4643
International Collect Tel: 1-647-252-9564
Email: info@collabriacreditcards.ca
For debit cards
Member Solutions Centre
Tel. 1-800-598-2891
Mon. - Fri. 8:00 am to 5:00 pm
After hours 1-888-895-4897
Our mailing addresses
Corporate Head Office
3455 North Service Road Unit 100
Burlington, ON
L7N 3G2
Tel: 1-800-598-2891
Administration Centre
1295 Cormorant Rd
Ancaster Ontario
L9G 4V5
Tel: 1-800-598-2891
Resolving a Complaint
Tandia is committed to resolving member problems, disputes or complaints fairly and professionally.
Learn More
Tandia Mobile App
Take Tandia with you everywhere you go with our light, agile and newly updated mobile app. The new Tandia™ Mobile app takes mobile banking to the next level of fast, spacious and easy navigation on your smaller-screen devices. Whenever or wherever, you can.
You’re not just our customer, you are a member and an owner
That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you. Our values prove it.
We are here for you
Get in touch with us at any time, whether it’s a question about our services or a comment on how we can do things better. Your voice is number one at Tandia.
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1-800-598-2891 after hours please call 1-888-277-1043.
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