Complaints & Concerns
We are here to help and listen.
Your feedback is important.
Tandia is committed to resolving member problems, disputes or complaints fairly and professionally. We have a process for dealing with any issue that cannot be settled in the ordinary course of business.
If at any time you are dissatisfied, we encourage you to follow this process:
If your concerns are not resolved you can contact the Member Ombudsman to file a complaint. Please be assured that parties involved will be treated fairly and impartially, with all dealings kept in the strictest confidence.
At Tandia, we believe that financial institutions should be accountable to the people they serve. We believe that there’s more than one way to measure success. We believe that our profits should have a positive financial, social and environmental impact on communities.
We understand that everyone is different, and we work hard to tailor solutions that are right for you.
Giving back generously to our community to make a positive financial, social and environmental impact is an important part of what Tandia stands for.
We encourage you to get in touch with us at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. At Tandia, your voice is the most important one, and we are always happy to meet or hear from you.