At Tandia, you’re not a number, you’re an individual and our neighbour from down the street. You’re unique, and that matters to us. At Tandia, you’re not just our customer, you’re a member and an owner. That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you.
We believe that financial institutions should be more accountable to the people they serve; we believe that there’s more than one way to measure success; and we believe that our profits should have a positive financial, social and environmental impact on the communities in which we live and work. Actions speak louder than words and we work hard to demonstrate our commitment each and every day.
Respect, integrity and innovation - these values are the foundation of Tandia. Our members come first and each one is unique. We strive every day to gain and maintain your trust. We also welcome change and operate with a spirit of openness and flexibility.
Tandia is driven to lead the cooperative banking movement by delivering unparalleled products and services through a mutually rewarding relationship with our members and the communities we serve.
‘Tandia’ is rooted in two meaningful words, ‘tandem’, meaning ‘together’ and ‘dia’, the Spanish word for ‘day’. It uniquely captures our promise to work alongside members each and every day to help build financially healthy futures.
Am I unique? We are here to tell you that yes you are and so are your finances! You may or may not have noticed a lot of our branding uses a fingerprint image. Well, that’s because we know how unique you truly are, and we want to make sure we treat your finances the same way.
Each person’s fingerprints are unique and at Tandia we realize your financial picture is as well. We want to celebrate your uniqueness and ensure we find the perfect fit of products and services that work for you.
While our name may be relatively new, our Credit Union has a rich past. In 2014, two credit unions, each with a long history and deep roots in the community, joined together to become Tandia Financial Credit Union. It all started with Hamilton-based Teachers Credit Union, established in 1940 which strived to offer a more positive financial experience for educational employees and their families than what was offered by the banks. Prosperity ONE was formed just a few years later in 1957 to serve the Halton community. It, too, was born of the same vision - to deliver a better and more inclusive banking experience.
In 2017, Toronto-based MemberOne Credit Union and its bond with WSIB employees throughout Ontario merged with Tandia and we gained a branch location for all members in downtown Toronto.
Our employees are a proud, caring and professional team, guided by our Board of Directors and supported by a dedicated management team who maintain the same high ideals as our founding members – delivering unparalleled products and services. We never forget that you are our reason for being in business. Your success is our success.
Jacqueline Aird, ACCUD
John Deven
Nancy DiGregorio, Past Chair
Ivana Fortino, Chair
Wayne Joudrie
Bruce Neville, Vice Chair
Sharon O'Driscoll
Dan Popov
Michael Veerman
Board of Directors: boardofdirectors@tandia.com
Member Solutions Centre: 1.800.598.2891
Tandia's current and past annual reports are available to the public and for download.
Richard Davies,
President & CEO: Ext. 1119
Kathy Clark,
Senior Vice President, Sales/Service & Operations: Ext. 1120
Barbara Duffield,
Senior Vice President, Finance & Administration: Ext. 1500
Shauna Wakeman,
Vice President, Member Solutions: Ext. 1176
Juliette Jackson,
Vice President Risk & Compliance: Ext. 1531
Dawood Khan,
Vice President Commercial Services: Ext. 1260
Shawn Gordon,
Vice President Human Resources: Ext. 1173
Emma Tang,
Associate Vice President Finance: Ext. 1175
Joe Agro,
Vice President, Information Technology: Ext. 1129
Rachel Osborne,
Vice President, Marketing & Business Development: Ext. 1172
Brenda Henderson,
Regional Director West: Ext. 1152
Jay Rodriguez,
Regional Director East: Ext. 1502
Russ MacKay
Director of Wealth: Ext. 1155
Logan Horncastle,
Director, Member Solutions & Integration: Ext. 1158
Paul Pugliese,
Director, Information Technology: Ext. 1123
To apply all you need is:
If you don't have time to complete your application today, you can save and return to it later. If you need assistance at any time, please call our Member Solution Centre at 1-800-598-2891.
At Tandia there is nothing we are more proud of than our commitment to giving back generously to our community. An important aspect of our corporate accountability is to live up to our members’ expectations that both our employees and our organization have a positive social, economic and environmental impact on the communities in which we live and work.
Investing in each other always pays off. From our Strive for Success Program to our Financial Literacy programs, we aim to make a positive impact.
Listen to our weekly Podcast that answers all your burning questions about money. We’re here to make money more relatable, with take-action tips to help you create the life you want. We will help you tackle those financial problems, look at your goals and help you define your financial journey. Start listening!
That means you can be confident that your unique needs come first. We understand that everyone is different, and we tailor solutions that are just right for you. Our values prove it.
Mutually rewarding and enduring relationships are at the core of who we are and how we operate. Our members come first and each member is unique. Your concerns are our concerns and we strive every day to gain and maintain your trust.
We are committed to providing the highest level of service delivered with sensitivity and care. We also wholeheartedly embrace our role as a leading corporate citizen and endeavour to support the needs and interests of the wider community in everything we do.
We welcome change and operate with a spirit of openness and flexibility. We don't accept the status quo. This means never resting on our laurels and always being responsive to the needs of our members and the communities in which we operate.
Get in touch with us at any time, whether it’s a question about our services or a comment on how we can do things better. Your voice is number one at Tandia.
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1-800-598-2891 after hours please call 1-888-277-1043.
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