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We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at Tandia, your voice is the most important one.

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General Inquiries
Lost or Stolen Cards
Compliments or Concerns

General inquiries

If you have any questions regarding your account, our products, general concerns, a technical issue or if you wish to book an appointment, please call us.

Member Solutions Centre: 1.800.598.2891 (press 1)

General Fax: 905.648.2669

Messages left after regular business hours will be responded to on the next business day.

Lost or stolen card?

For credit cards

Collabria Card Holder Services 

1.855.341.4643  Canada and U.S

1.647.252.9564  International Collect info@collabriacreditcards.ca

For debit cards

Member Solutions Centre 

1.800.598.2891 M-F 8:00am to 5:00pm

1.888.277.1043  After hours 


Resolving a complaint

Tandia is committed to resolving member problems, disputes or complaints fairly and professionally. We have a process for dealing with any issue that cannot be settled in the ordinary course of business.

If at any time you are dissatisfied, we encourage you to follow this process:

Step 1

Swift resolution is possible in most cases by first talking to the employee who processed the transaction or the Manager of your home branch.

Step 2

If satisfactory resolution is not achieved through the process outlined in Step 1, you may contact the Member Ombudsman by:

  • Phone: 1.800.598.2891 (option 1 - ask for the Member Ombudsman)
  • Email: ombudsman@tandia.com
  • Mail: Member Ombudsman, Tandia, 3455 North Service Road Suite 100 Burlington, ON L7N 3G2

Please be assured that parties involved will be treated fairly and impartially, with all dealings kept in the strictest confidence. 

Would you rather meet in-person?

Tandia is pleased to open up our branch calendars so that you can book some time with us for assistance with your financial needs.

Schedule an Appointment →

Email

Do you have a comment or question?

​We're here to listen and help. If you would like a response, we will get back to you within the next 24 business hours.

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We are here for you

We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at Tandia, your voice is the most important one.

1.800.598.2891

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To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1.800.598.2891 after hours please call 1.888.277.1043.


Member of the Deposit Insurance Corporation of Ontario. ™ DirecTCU is a trademark of the Canadian Credit Union Association and is used under license. Tandia Financial Credit Union Limited operating as Tandia™

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