Contact Us
We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at Tandia, your voice is the most important one.
In Person
Choose from any of our branches
By Phone
We'll call you
Video Chat
We'll send you a link
Do you have a comment or question?
We're here to listen and help. If you would like a response, we will get back to you within the next 24 business hours.
General inquiries
If you have any questions regarding your account, our products, general concerns, a technical issue or if you wish to book an appointment, please call us.
Member Solutions Centre: 1.800.598.2891 (press 1)
General Fax: 905.648.2669
Messages left after regular business hours will be responded to on the next business day.
Lost or stolen card?
For credit cardsCollabria Card Holder Services 1.855.341.4643 Canada and U.S 1.647.252.9564 International Collect info@collabriacreditcards.ca |
For debit cardsMember Solutions Centre 1.800.598.2891 M-F 8:00am to 5:00pm 1.888.277.1043 After hours |
Our mailing addresses
|
Corporate Head Office |
Administration Centre |
|
3455 North Service Road Unit 100 Tel: 1.800.598.2891 |
1295 Cormorant Rd |
Compliments & Concerns
Resolving a complaint
Tandia is committed to resolving member problems, disputes or complaints fairly and professionally. We have a process for dealing with any issue that cannot be settled in the ordinary course of business.
If at any time you are dissatisfied, we encourage you to follow this process:
Expressing and resolving your concerns
- Contact your Advisor, Branch Manager, or the Member Solutions Centre to work with you and to resolve your concern. Our Member Solutions Centre can put you in touch with your branch and Branch Manager.
Member Solutions Centre:
1.800.598.2891 (press 1)
info@tandia.com - Escalating your concerns
If you are not satisfied with the resolution reached through your Advisor, Branch Manager or the Member Solutions Centre, you can refer your concern to the VP, Member Solutions.
VP Member Solutions:
Shauna.Wakeman@tandia.com
Sharing your concerns with Wealth Services
- Contact our Director, Wealth Services to work with you and to resolve your concern.
Director, Wealth Services:
Russ.MacKay@tandia.com - Escalating your concerns
If you are not satisfied with the resolution reached through our Director, Wealth Services you can refer your concern to the VP, Member Solutions.
VP Member Solutions:
Shauna.Wakeman@tandia.com
Sharing your concerns with Commercial Services
- Contact our VP, Commercial Services to work with you and to resolve your concern.
VP Commercial Services:
Dawood.Khan@tandia.com - Escalating your concerns
If you are not satisfied with the resolution reached through our VP, Commercial Services you can refer your concern to the SVP, Sales/ Service/ Operations.
SVP Sales/ Service/ Operations:
Kathy.Clark@tandia.com
If your concerns are not resolved you can contact the Member Ombudsman to file a complaint. Please be assured that parties involved will be treated fairly and impartially, with all dealings kept in the strictest confidence.
- Phone: 1.800.598.2891 (option 1 - ask for the Member Ombudsman)
- Email: ombudsman@tandia.com
- Mail: Member Ombudsman, Tandia, 3455 North Service Road Suite 100 Burlington, ON L7N 3G2
We are here for you
We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at Tandia, your voice is the most important one.
Deposit Insurance Reserve Fund
To report a lost or stolen MEMBER CARD® debit card during regular business hours, call 1.800.598.2891 after hours please call 1.888.277.1043.
Copyright © 2020 Tandia Financial Credit Union Limited. All rights reserved.
