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Compliments & Concerns

Resolving a complaint

Tandia is committed to resolving member problems, disputes or complaints fairly and professionally. We have a process for dealing with any issue that cannot be settled in the ordinary course of business.

If at any time you are dissatisfied, we encourage you to follow this process:

Expressing and resolving your concerns

1. Contact your Advisor, Branch Manager, or the Member Solutions Centre to work with you and to resolve your concern. Our Member Solutions Centre can put you in touch with your branch and Branch Manager.
   Member Solutions Centre:
   1.800.598.2891 (press 1)
   info@tandia.com
   
   
2. Escalating your concerns
   If you are not satisfied with the resolution reached through your Advisor, Branch Manager or the Member Solutions Centre, you can refer your concern to the VP, Member Solutions.
   VP Member Solutions:
   Shauna.Wakeman@tandia.com

Sharing your concerns with Wealth Services

1. Contact our Director, Wealth Services to work with you and to resolve your concern.
   Director, Wealth Services:
   Russ.MacKay@tandia.com
   
   
2. Escalating your concerns
   If you are not satisfied with the resolution reached through our Director, Wealth Services you can refer your concern to the VP, Member Solutions.
   VP Member Solutions:
   Shauna.Wakeman@tandia.com

Sharing your concerns with Commercial Services

1. Contact our VP, Commercial Services to work with you and to resolve your concern.
   VP Commercial Services:
   Dawood.Khan@tandia.com
   
   
2. Escalating your concerns
   If you are not satisfied with the resolution reached through our VP, Commercial Services you can refer your concern to the SVP, Sales/ Service/ Operations.
   SVP Sales/ Service/ Operations:
   Kathy.Clark@tandia.com

If your concerns are not resolved you can contact the Member Ombudsman to file a complaint. Please be assured that parties involved will be treated fairly and impartially, with all dealings kept in the strictest confidence.

• Phone: 1.800.598.2891 (option 1 - ask for the Member Ombudsman)
• Email: ombudsman@tandia.com
• Mail: Member Ombudsman, Tandia, 3455 North Service Road Suite 100 Burlington, ON L7N 3G2