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    Contact Us

    We encourage you to get in touch at any time, whether it’s with a question about our business or a comment on how we might be able to better serve you. After all, at Tandia, your voice is the most important one.

    Tandia is pleased to open up our branch calendars so that you can book some time with us for assistance with your financial needs.

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    In Person

    Choose from any of our branches
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    Do you have a comment or question?

    ​We're here to listen and help. If you would like a response, we will get back to you within the next 24 business hours.

    General inquiries

    If you have any questions regarding your account, our products, general concerns, a technical issue or if you wish to book an appointment, please call us.

    Member Solutions Centre: 1.800.598.2891 (press 1)

    General Fax: 905.648.2669

    Messages left after regular business hours will be responded to on the next business day.

    Lost or stolen card?

    For credit cards

    Collabria Card Holder Services 

    1.855.341.4643  Canada and U.S

    1.647.252.9564  International Collect info@collabriacreditcards.ca

    For debit cards

    Member Solutions Centre 

    1.800.598.2891 M-F 8:00am to 5:00pm

    1.888.277.1043  After hours 

    Our mailing addresses

    Corporate Head Office

    Administration Centre

    3455 North Service Road Unit 100 
    Burlington, ON
    L7N 3G2

    Tel: 1.800.598.2891

    1295 Cormorant Rd
    Ancaster Ontario
    L9G 4V5

    Tel: 1.800.598.2891

    Compliments & Concerns

    Resolving a complaint
    Tandia is committed to resolving member problems, disputes or complaints fairly and professionally. We have a process for dealing with any issue that cannot be settled in the ordinary course of business.

    If at any time you are dissatisfied, we encourage you to follow this process:

    Expressing and resolving your concerns
    1. Contact your Advisor, Branch Manager, or the Member Solutions Centre to work with you and to resolve your concern. Our Member Solutions Centre can put you in touch with your branch and Branch Manager.
      Member Solutions Centre:
      1.800.598.2891 (press 1)
      info@tandia.com

    2. Escalating your concerns
      If you are not satisfied with the resolution reached through your Advisor, Branch Manager or the Member Solutions Centre, you can refer your concern to the VP, Member Solutions.
      VP Member Solutions:
      Shauna.Wakeman@tandia.com
    Sharing your concerns with Wealth Services
    1. Contact our Director, Wealth Services to work with you and to resolve your concern.
      Director, Wealth Services:
      Russ.MacKay@tandia.com

    2. Escalating your concerns
      If you are not satisfied with the resolution reached through our Director, Wealth Services you can refer your concern to the VP, Member Solutions.
      VP Member Solutions:
      Shauna.Wakeman@tandia.com
    Sharing your concerns with Commercial Services
    1. Contact our VP, Commercial Services to work with you and to resolve your concern.
      VP Commercial Services:
      Dawood.Khan@tandia.com

    2. Escalating your concerns
      If you are not satisfied with the resolution reached through our VP, Commercial Services you can refer your concern to the SVP, Sales/ Service/ Operations.
      SVP Sales/ Service/ Operations:
      Kathy.Clark@tandia.com
    If your concerns are not resolved you can contact the Member Ombudsman to file a complaint. Please be assured that parties involved will be treated fairly and impartially, with all dealings kept in the strictest confidence.
    • Phone: 1.800.598.2891 (option 1 - ask for the Member Ombudsman)
    • Emailombudsman@tandia.com
    • Mail: Member Ombudsman, Tandia, 3455 North Service Road Suite 100 Burlington, ON L7N 3G2