I would like to extend my gratitude to our members for your patience and understanding during these unprecedented recent days as we’ve adapted our business model to continue serving you as safely as possible. As the COVID-19 pandemic has unfolded, Tandia has responded with proactive measures to help ensure the health and safety of our members, employees and communities, while continuing to provide essential financial services in a socially responsible way.
We pledge to keep abreast of additional government and public health recommendations and keep you informed on a regular basis on how we will continue to deliver the essential financial services you need.
Over the last few days, Tandia increased our precautionary measures to further reduce the risk to members and employees by reducing our branch hours and suspending cash services in our branches. In that short time, our members have been very supportive and cooperative and have transitioned to self-serve options for everyday banking transactions like ATMs, online banking and our mobile app, or personal telephone service through our Member Solutions Centre instead of visiting a branch. For that I would like to extend my gratitude. I must also state that I couldn’t be more proud or appreciative of our employees at every location who continue to serve and proactively reach out to members safely by telephone and secure email.
